Cancellation and Refunds

Placeholder text prepared by your website builder. It has not been reviewed by a lawyer. Review and edit it before you rely on it, then delete this paragraph.

To cancel or change a booking with Travelnet & Tours Nigeria Limited, contact us at info@travelnetng.com or +234 803 603 0506, or use the booking page on travelnet.cemmey.app, quoting your booking reference. Please contact us as early as you can: most suppliers apply stricter conditions the closer the date is.

Pilgrimage programmes involve payments made early to airlines, hotels and the service providers and authorities in the destination. These are often non-refundable once made. The cancellation schedule that applies to each programme is shown before you pay.

A visa application fee, once submitted, is paid to the authority and is not returned to us, whether or not the visa is granted.

If an authority, an airline or an event outside our control stops a programme from going ahead, we will tell you and offer a later date or a refund of what we receive back from the suppliers, less applicable supplier and payment gateway fees.

Please check your confirmation and the conditions shown with your booking before you cancel. They state whether the booking can be changed or cancelled, who decides, and what the supplier charges. If you are unsure, write to info@travelnetng.com and we will explain what applies to your booking before you decide. Cancelling is final once the supplier has accepted it, so please be sure that is what you want.

A booking can be cancelled or changed by the person who made it, or by someone they have authorised, who may be asked to confirm their identity. We may ask the traveller named on the booking to confirm the request, to protect against mistaken or fraudulent cancellations.

When a booking is cancelled or changed, charges can come from several places: the airline, hotel or other supplier; the difference between the old and the new price; our own service fee where one applies; and payment gateway fees, which are charged to us by the payment provider when money is taken and cannot be recovered once the payment has been processed. The charges that apply to your booking depend on the supplier's rules and the time at which you ask.

A correction to a name, a date or other detail may be treated by the airline or supplier as a change or even as a cancellation and a new booking. Whether a correction is allowed, and what it costs, is decided by the supplier. Please check names against the passport or identity document before you pay.

Airlines and hotels sometimes change times, routes or services, or cancel them. When this happens, the supplier's rules decide what you are offered, which may include a different time, a different service or a refund of what was paid for the part that was cancelled. We will pass on the supplier's message and help you choose and take up the option that suits you.

If you miss a flight, a connection or a booked service because of a delay, a late arrival or a mistake in your own arrangements, the supplier decides whether the booking can be used again, and whether any amount can be returned. Please contact the airline or the supplier first, and then tell us so that we can help. Leaving enough time for connections, check-in and border checks is your responsibility.

Booking a travel service for a particular date does not usually carry a right to cancel just because you changed your mind, and in many places the law does not give such a right for travel bookings made for a specific date. Any right of withdrawal you have under the law of your country is not removed by this policy. Where a booking has several parts, such as a flight and a hotel, each part follows its own supplier's rules, and cancelling one part does not cancel the others unless you tell us to.

Where a supplier gives a credit, voucher or open ticket instead of a refund, its conditions, including where and until when it can be used, are set by that supplier. We will pass those conditions on and help you use the credit, but we cannot change them.

Fees paid to embassies, visa centres and insurers are normally not returned to us once they are paid, and so are not refundable by us.

Where a refund is due under the supplier's rules, it is processed once we receive it from the supplier, and is made less applicable supplier and payment gateway fees. We cannot refund more than we receive. A refund is returned to the account or payment method it is owed to, where the payment provider allows it.

The refund amount and time depend on the supplier and on your bank or payment provider; we will tell you what applies to your booking when you ask to cancel.

If you do not travel or use a service, and do not tell us beforehand, the supplier may treat it as a no-show and keep what was paid. Services you choose not to use after the trip has started are not refundable unless the supplier returns the cost to us.

If you are unsure what applies to your booking, write to info@travelnetng.com before you cancel.